We understand that occasionally a customer will purchase an item that does not fit their needs. We are committed to working on an individual basis with our customers to solve any issues and provide the best possible service. If you are not 100% satisfied, you may return your order to us within the first 30 days after delivery* restrictions apply.
To make your return as easy as possible, review the following checklist for what items are required for a return.
All returns must include:
- Product(s) Ordered in Original Condition
- Original Packaging
- All Included Accessories & Materials
- A Return Merchandise Authorization Number (RMA) – This will be provided to you by a customer service expert when you schedule your return. To obtain an RMA, please contact one of our customer service experts Monday through Friday 8 a.m. to 5 p.m. by email at firstname.lastname@example.org.
- Shipping costs are not refundable and the customer is responsible for the cost of the return shipping.
In addition, there may be a 20-30% restocking fee on some returned merchandised based on our manufacturer agreements.
Returns that are a result of our error, a credit or replacement will be issued plus reimbursement of any freight charges incurred.
Cancelled orders will be assessed a 7% deduction from Refund due to payment processing fees.
You should immediately inspect the order upon delivery and notify us of any damage within 48 hours of delivery (excluding holidays and weekends) at email@example.com
Some products are shipped directly from the manufacturer, and therefore it is possible a defective product could be shipped. If you receive a defective product, you will need to contact the manufacturer. All warranty service for customers is provided by the manufacturer of the product purchased. Please check your owner's manual for the customer service number of the manufacturer of the product you purchased. If you cannot locate the number, please email us at firstname.lastname@example.org
We will not replace or exchange defective products that fall under the manufacturer's warranty coverage. All warranty service for original customers is provided by the manufacturer of the product purchased. Please check your owner's manual for the customer service number of the manufacturer of the product you purchased. If you cannot locate the number, please email us at email@example.com